General FAQ

Can I remove the "Powered by Eicra.com" notice? If you wish to remove the "powered by" link from one installation of Eicra's product you should purchase the copyright removal license.

Please note that this does not allow you to remove or alter the our logo in the Admin Area. You can purchase this option on checkout, or at a later time from your client area.".

Can you customize this product for me? Definitely! We provide custom development for you. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as opposed to spending the majority of our time focusing on product modifications. However, you will find that our code is of very high quality. If you really want to hire to customize the product from us, we will provide satisfactory customizing service for you according to your requirements.If you have developers team working with you, you may ask them to edit the code and customize the application for you or hire directly our developers to help with you customization. For more details please visit this page: Customized Solution

Can I suggest new features? Absolutely, We love customer input, ideas, and suggestions. You can Submit a Ticket or our Eicra Forum

Is PHP source are encoded? Can I get the source? Yes, itís Open Source but not fully. In other word almost 85% to 90% PHP source are open except few modules what you NEVER need to modify or deal with. For example Administrator, Licensing , portfolio etc.

There are three modules such as licensing, administration and Portfolio module are encoded which you donít need to worry about. In the real business word, you never need to changes or customize this source because it is directly related with core architecture having no effect on frontend or business logic..

Is the license a life time license? Do I have to pay any additional fees? The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.

Please note that this does not allow you to remove or alter the our logo in the Admin Area. You can purchase this option on checkout, or at a later time from your client area."

Can you install this product for me ? Our Script installation wizard gets you up and running quickly through Step by Step Instructions.

While it's easy enough to set up yourself, if you would prefer us for professional installation and configured by our developers, you can order our "Installation Service" when you purchase the product and we will install the script for you. If you want us to install, please make sure you provide us the FTP and Mysql login credentials (Preferably hosting Control panel access). We will require the ability to remotely connect to your web server and database server. ".

Do you have any additional methods of payment besides credit card or PayPal? We accept both cheque, Western Union and direct wire transfers. For more information regarding these forms of payment, please Contact Us.

I don't know anything about programming, can I still run your application? Definitely! Our vision is to create the most effective and easy user interface script that allows you to easily install the product on your server with a few clicks and without the hassle of knowing any programming language or code!

Do you offer trial version? No! we don't offer trial versions.

Can I host it under my server ? Yes, you have full freedom to choose the hosting company.
Our Product runs on PHP Mysql driven servers regardless the OS environments. You are free to host this application anywhere you like. Before hosting you have to make sure the availability of following environments:

  • PHP 5.2.x or later
  • MySQL 5.x
  • mod_rewrite
  • IonCube Loader version 4.4.4 or later

As long as your server supports above tools, Please be rest assured that, our application will run on your platform. Off course you are most welcome to host with us :)

How do I receive the product after my purchase? Definitely! Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Eicra client area, where you can download your software.

If you have not received your email notification, please check your spam filter or spam software has not filtered or deleted the email.

Do I need root access to install this? No, you do not need root access to install any Interspire product, just FTP access.

Does the script come in any other languages? This application comes with English only by default. However, we include all of the language used on the system in a single language pack, which makes translation very simple. In addition, you can find third party language packs on our third party plugins page.

Can the script be translated into another language? Yes, very easily! We include all of the language used on the system in a single language pack, which makes translation very simple. For more information about how to translate this script, refer to this documentation article.

Is my billing information kept private when I purchase? Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via 2checkout's secure payment gateway.

Can I get a custom quote on bulk license purchasing? Yes, we can provide substantial discounts for multiple (above 05) license purchasing. Please contact us using the contact form with information on how many licenses you're interested in purchasing and whether you are purchasing on behalf of a web development firm. We will respond promptly with a price quote.

I want to purchase more than five licenses. Is there a discount? Yes. We offer substantial discounts for purchases that include more than five licenses. Please contact us and let us know how many licenses you need.

Can I resell your software in my country? Yes, we can provide substantial discounts for multiple (above 05) license purchasing. Please contact us using the contact form with information on how many licenses you're interested in purchasing and whether you are purchasing on behalf of a web development firm. We will respond promptly with a price quote.

We do offer a Reseller Program that allows certain types of companies to resell all of Eicra Web Script to their clients. If you qualify, you will receive 20% off each purchase you make on behalf of your clients. Even if you don't qualify for the Reseller Pogram, you sign up for an affiliate account you will be entitled to a 15% commission for every customer you refer to purchase our product through our website. The affiliate account signup is available here.


The support and maintenance package includes:

  1. Access to official email support.
    If you have a problem, email support@eicra.com and we will try to help you.
  2. Access to all major product versions released while the subscription is valid.
    Major versions have a two-digit release number (x.x). Thus release 3.0 is a major release, as is release 3.5. Minor versions have a release number (x.x.x). Release 3.0.1 is a minor release.
    Even when your upgrade and support package runs out, you can still upgrade minor releases for your major release.

The first year of support and maintenance package is free. When it expires and you want support, or want to upgrade to a new version, you will need to renew your subscription. Price depends upon the license you have purchased.